Frequently Asked Questions

Due to the personal nature of skincare products and strict sanitation standards, we do not accept returns or exchanges on any items. All sales are final.

If you have received a damaged or incorrect item, please email us photos and a description of your concern at lisamarcellaluxuryskincare@lisamarcellaluxuryskincare.com and we will do our best to make it right.

Please note: we are unable to process any return or exchange requests via email. All concerns must include photos for review.

Processing time is 2–8 business days. Once your order has shipped, delivery will take 1–5 business days depending on your location and selected shipping method. Please keep an eye on your tracking email for real-time updates.

For any questions or concerns, please email us at lisamarcellaluxuryskincare@lisamarcellaluxuryskincare.com. We will get back to you as soon as possible.

We are a small, passionate team and may be experiencing a high volume of inquiries — please allow 1–3 business days for a response. Our customer service team operates Monday through Friday, so emails received on weekends will be answered on the next business day.